Customer Support

Need Help? We're Happy to Assist You!


To access and make changes to your account or current subscription:

  • For BriefCatch 3 users, open the app inside MS Word and click the settings icon.  From there, you can manage your subscription.
  • For BriefCatch 2 and BriefCatch Standalone users, or if you purchased your subscription prior to May 2022, log in to your account here. You can update your account details or click the Subscriptions tab to view and manage your active subscriptions.
  • Not sure which version of BriefCatch you have? See how to find out.

BriefCatch Support Bot

The below support bot can help answer most questions about BriefCatch. Ask it anything!

Contact our Support Team

If after browsing our documentation you're still having issues, please use the form below to contact us.

If you're contacting us with an issue, it's helpful to include as many details as possible, including any error messages you're receiving, and details about your computer, such as your operating system and version of Word. You can also choose to attach any documents you're working with. We appreciate any comments, suggestions, or overall feedback as well.

Customer Support Hours
M-F 8:00 AM - 4:00 PM ET
Closed weekends and US Holidays

We strive to reply to all requests within the same day, based on the hours above.

If you're looking for a quote on enterprise or volume sales, or have any questions on how you can get BriefCatch for your company, please contact our sales team.

Submit a Support Ticket

Note: If you're having trouble submitting the form, you can also contact us directly at

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