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If you need help or are having trouble, please visit our help section first. If after browsing our documentation you're still having issues, please use the form below to contact us.

If you're contacting us with an issue, it's helpful to include as many details as possible, including any error messages you're receiving, and details about your computer, such as your operating system and version of Word. You can also choose to attach any documents you're working with. We appreciate any comments, suggestions, or overall feedback as well.

Customer Support Hours
M-F 8:00 AM - 4:00 PM ET
Closed weekends and US Holidays

We strive to reply to all requests within the same day, based on the hours above.

Please Note: If you're looking for a quote on enterprise or volume sales, or have any questions on bulk purchases, please use this form.

Submit a Support Ticket

Your Name*
Your Email*
Reason for Contact*
Sales Inquiry?

If you have questions on discounts for purchasing multiple licenses, or are looking for a quote for your company, firm, or court, please fill out our enterprise sales form.
Browse our Documentation

If you are having issues, please first visit our help section as your question may already be answered.

If not, please continue submitting your ticket. Make sure to include any error messages or notices you are receiving. Include as many details as you can and avoid submitting tickets like "BriefCatch does not work." Be as specific as possible to receive the quickest and most relevant suggestions from our support team.
Updating BriefCatch Licenses

You can automate your license management by using the Subscription Sign-In feature, available in version 2.5.30+.

If you still have questions or issues, continue submitting a ticket below.
Select your account type:*
- Free Trial
- Paid User
- Enterprise/Company Account
- Do Not Have an Account
Select your account type:*
- Free Trial User
- Basic User
- Pro User
- Enterprise/Company Account
- Do Not Have an Account
Company*
Your Operating System*
Version of Microsoft Word*
Installed BriefCatch Version*

To find which version you are currently running, within Word navigate to the BriefCatch tab and click About. The installed version can be found near the top left in the format shown below:

Add in version: 3.0.2.0
Which of the below best describes the issue you're having?*
Did you purchase BriefCatch but are still receiving a message that your trial has expired?

You can automate your license management by using the Subscription Sign-In feature, available in version 2.5.30+.

If you still have questions or issues, continue submitting a ticket below.
Your Message*
If you're receiving an error message, please provide the exact message (or screen shot if possible), along with when the error is displaying.
Your Message
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Rule ID
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Type
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Operating System
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Office Version
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Browser
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Max. file size: 40 MB.

Note: If you're having trouble submitting the form, you can also contact us directly at help@briefcatch.com.

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