Help with BriefCatch

BriefCatch 3 is available on Microsoft® AppSource. Supported versions include Microsoft® Word 2016 or later on Windows®, Microsoft® Word 2016 or later on macOS®, and Microsoft® Word for Web (Microsoft® 365 Online).

Some versions of Word 2016 may not be fully supported. Full support is available on Version 1603 (Build 6769.0000) or later. Please contact our support team if you encounter any issues.

BriefCatch 3 is available on Microsoft® AppSource.

See our How to Install BriefCatch 3 page for more detailed installation instructions.

Yes! BriefCatch 3 uses Microsoft Single Sign-On. Learn more about using Microsoft SSO to manage your account.

You can see our BriefCatch 3 pricing and plans here.

After you install BriefCatch 3, you can purchase a Pro subscription directly within the app. Just create an account, select Start Free Trial, then choose between our monthly or annual subscription.

Yes! You can try BriefCatch 3 free for 7 days.

After you install BriefCatch 3, create an account within the app, then click Start Free Trial to start your 7 day free trial.

After 7 days, you will be subscribed to our monthly or annual Pro subscription. You can cancel your free trial any time during the 7 days to avoid being charged.

Yes. But you can cancel at any time during the 7 day period if you decide not to keep BriefCatch 3 and you will not be charged.

Yes. BriefCatch 3 has monthly and annual plans available.

If you wish to modify or cancel your Pro subscription, you can do this directly within the BriefCatch 3 app.

To modify your subscription, click on the settings Icon. Click on the Subscription tab, then click the blue Manage Subscription button:

This will open the Stripe dashboard in your browser which will allow you to modify your subscription status.

Please see our BriefCatch 3 account guide for more information.

If you need help canceling your BriefCatch 3 subscription, please contact our support team.

Any of our BriefCatch 2 or Standalone users with an active license can use BriefCatch 3 at no additional cost. Please view our BriefCatch 3 update guide for more information.

There's no longer a need to re-scan your document when you make changes. The realtime editing feature in BriefCatch 3 continues to give on-demand and instant suggestions as you write.

Users can customize their experience by toggling the Realtime suggestions option under their account preferences.

BriefCatch 3 may appear grayed out if you open a document in read only mode, or if you have an older format document, such as .doc, rather than .docx. BriefCatch 3 requires that the document is in .docx format to load.

You can save any .doc document as .docx easily by going to File - Save As, then selecting "Word Document (*.docx)" from the drop down menu:

Yes. BriefCatch 3 is a SaaS-managed product and processes requests on secure servers. You can reference our security page for more information.

No. BriefCatch 3 uses real-time data streams to process documents on secure servers. The server returns only the results of the scan. Neither the text from the scan nor the document text is ever collected, logged, or retained. No one can view any of the document text either during processing or after processing.

All connections to and from BriefCatch are encrypted using TLS 1.2/1.3. All connections are secured using SSL.

Yes. You must be connected to the internet to receive suggestions from BriefCatch 3.

To uninstall BriefCatch 3, open Word. In the Word ribbon, click on Insert, then My Add-ins. Find BriefCatch under "MY ADD-INS", right click on it, then select Remove.

Note: If you don't see BriefCatch listed here, click the Refresh icon.

Yes! Please contact our sales team for more information!