BriefCatch Troubleshooting

Existing BriefCatch 2 users updating to BriefCatch 3.

Guide: Existing BriefCatch 2 Users Updating to BriefCatch 3

Any of our BriefCatch 2 users with an active license subscription can update to BriefCatch 3 at no additional cost!

Installing BriefCatch 3

To start using BriefCatch 3, you will need to install the new add-in. This is a simple process, which is explained in our BriefCatch 3 install guide.

Creating a BriefCatch 3 Account

You will need to create a new account the first time you use BriefCatch 3. You won't be able to log in with your previous BriefCatch 2 account.

Once the BriefCatch 3 app is installed, click on the BriefCatch icon under the Home tab to open BriefCatch 3:

Open BriefCatch 3 Under the Home Tab

If this is the first time loading BriefCatch 3, existing BriefCatch 2 subscribers need to create a new account. This can be done with Microsoft SSO by clicking on "Sign in with Microsoft" or by clicking "Sign up for a new account!" to manually enter your email address:

BriefCatch 3 New User Screen

BriefCatch 3 New User Screen

Please Note: The email address you use must match your current BriefCatch 2 subscription. If using Microsoft SSO, make sure your Microsoft email address is the same as the email address as your BriefCatch 2 subscription. If not, you need to create a new account with your email address.

After you register, the BriefCatch 3 app will find and link your existing BriefCatch 2 subscription.

After you successfully create your account within the BriefCatch 3 app, you will see the following screen:

BriefCatch 2 Users Updating to BriefCatch 3

BriefCatch 2 Users Updating to BriefCatch 3

You now have full access to BriefCatch 3 Pro and can starting editing immediately!

Need help? If you need further assistance, please submit a support ticket.